Returns
Returns Policy
*ALL SALES FINAL
Due to limited available quantities, we can only offer a return for items that are received damaged.
Once your damaged product return is received and inspected, we will notify you if your return is accepted or declined.
Items must be unused, in their original condition with tags attached.
1. You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
2. Items with non-returnable marks and free gifts cannot be returned.
Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
2. Please make sure you don't include non-WASSUP items by accident in your return package. We will not be responsible for sending back those items to you.
DAMAGED ITEMS
If you receive an item that is damaged, please contact customer service immediately.
REFUNDS
DOMESTIC
Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
- Contact Us
- [email protected]
